You can create different inboxes for support and sales, add permissions, and use mentions to collaborate on challenging customer questions. With Zendesk, you can easily sort or filter your tickets using parameters such as date, ticket priority, tags, source, and more. Now, when it comes to customizing your dashboard and making it suitable for your unique needs, Zendesk does a …
What you need to know before building a healthcare chatbot
Frequent inquiries overload the medical support team and keep them occupied, resulting in missing out on other patients. Whereas chatbots resolve the questions in seconds, enhancing customer experience and decreasing teams’ workload. Chatbots are beneficial in saving time that otherwise they would have spent traveling to the hospital. The company’s website defines the tool as a “mental health ally.” This …
What is Intelligent Automation?
By processing and extracting useful data, this type of automation platform doubles productivity. In this way, there forms a continuity in the workflow and all the tasks get achieved within the deadline. The reason for this is their inability to respond to cognitive computing. Cognitive automation describes diverse ways of combining artificial intelligence (AI) and process automation capabilities to improve …